At OAKSTONE RETAIL GROUP LTD (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://oakstoneretail.co.uk/ or purchase products from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Billing and delivery address
• Email address
• Telephone number
• Payment information (processed securely by our payment providers)
• Order history

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Manage your customer account.
• Communicate with you regarding your orders.
• Respond to customer enquiries.
• Improve our website and services.
• Prevent fraud and enhance website security.
• Comply with legal and regulatory obligations.
• Send promotional emails where you have provided your consent.

3. Payment Information

We do not store your complete payment card details.

Payments are processed securely through trusted third-party payment providers using encrypted connections and industry-standard security measures.

4. Cookies

Our website uses cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Analyse website traffic.
• Enhance your shopping experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only where necessary, including:

• Payment service providers.
• Delivery and courier companies.
• IT and website hosting providers.
• Analytics providers.
• Marketing service providers (where applicable).
• Government authorities where required by law.

All third parties are required to protect your information and use it only for the purposes for which it is provided.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access.
• Loss or theft.
• Misuse.
• Alteration.
• Disclosure.

Although we implement robust security measures, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders.
• Provide customer support.
• Meet legal, accounting, and tax obligations.
• Resolve disputes and enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Depending on applicable UK data protection laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data where applicable.
• Restrict or object to certain processing activities.
• Withdraw consent for marketing communications at any time.
• Request a copy of your personal data.

To exercise any of these rights, please contact us using the details provided below.

9. Marketing Communications

If you have subscribed to receive promotional communications, we may send you updates about new products, special offers, and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be published on this page with a revised Effective Date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details available on our website.

OAKSTONE RETAIL GROUP LTD

345 Ballards Lane

London

England

N12 8LJ

Website: https://oakstoneretail.co.uk/